FAQs
Frequently Asked Questions are detailed below.
If your question is not answered here, don't hesitate to get in touch with us.
By Phone: 01226 767 532
By Email: boxoffice@theparamount.co.uk
NB: this list of FAQs is not exhaustive and will be amended / added to over time.
WHAT ARE YOUR ENTRY REQUIREMENTS?
For films and event cinema, we follow the entrance requirements established by the BBFC.
Proof of age may be needed for 12, 12a, 15 and 18 certificate films.
Children under 12 must be accompanied by a responsible adult for the entire duration of their visit to the Penistone Paramount. They should not be left alone in the building.
| BBFC Age Rating |
Description/Notes |
| TBC | To Be Confirmed |
| U | U-rated content is suitable for audiences of all ages, although not all U-rated content is aimed at children. |
| PG | Parental Guidance. PG-rated content is suitable for general viewing. A PG should generally not unsettle a child aged around eight, although parents and caregivers should be aware that some scenes may be unsuitable for more sensitive children. |
| 12A | Cinema release suitable for 12 years and over. Cinema content classified 12A and video content classified 12 contain material that is not generally suitable for children aged under 12. No one younger than 12 may be permitted to attend a 12A cinema screening unless they are accompanied by an adult. Adults planning to take a child under 12 to a 12A should consider whether the main feature is suitable for that child. To help them decide, we recommend that they check the BBFC’s content advice for the film in advance. |
| 15 | Suitable only for persons of 15 years and older. No one younger than 15 may see 15-rated content in a cinema. Please note: proof of age may be required. |
| 18 | Suitable only for persons of 18 years and older. No one younger than 18 may see 18-rated content in a cinema. Please note: proof of age may be required |
More information on the film classifications can be found on the BBFC Website
CAR PARK
There is a free public car park (owned by Barnsley MBC) adjacent to the cinema and ample additional on-street parking around the venue.
This car park is (currently) free, with no restrictions, and has both electric charging points and some disabled spaces.
NB: due to ongoing roofing works, spaces in the public car park are currently reduced (due to works site/access).
TICKET RELATED QUESTIONS
Where can I buy tickets?
You can buy tickets online or from our box office (when open).
Our usual box office opening times are:
- Monday 9am - 2pm
- Thursday 9am - 2pm
Our box office is also usually open during shows/performances:
- Matinees: normally 2pm - 4pm (usually Tuesday, Saturday & Sunday)
- Evenings: normally 7:30pm - 9pm (usually daily)
NB: Please check our home page for details of shows/performances on a particular day.
What ticket types are there and how much do they cost?
Tickets are available for 3 different types of screening/event:
1. Cinema - from the latest blockbusters, independent gems and classic films.
2. Event Cinema - e.g. National Theatre Live, Royal Opera/Ballet & cinema broadcast events.
3. Live Events - e.g. Comedy Nights, Organ, School Events, Live Music, Pantomimes, Theatre etc.
Seats are available in 2 areas of our building:
1. Stalls Seats:
Stalls seats are located downstairs, with separate disabled access available when required.
2. Circle Seats:
Circle seats are located upstairs, with no lift available (due to the age and layout of our building).
Doors open 30 mins before film performances and 45 mins before live performances commence. Please arrive in plenty of time. Latecomers may not be seated until a suitable break in live performances..
For films, the show will start 15 minutes after the advertised time.
For live shows and event cinema, the show will start at the prompt time that has been advertised.
You can either call us on 01226 767532 for the box office regarding the above or send us an
email at boxoffice@theparamount.co.uk.
Please be aware that the box office is not manned daily so you may not receive an immediate response for your query. That said. we endeavour to respond to queries as quickly as possible.
Prices for each ticket and seat type are detailed below:
- The ticket prices shown below are correct as of 15/11/2024.
- Our stalls seats are located downstairs, with a separate accessible entrance available when required.
- Our circle seats are located upstairs, with no lift available (due to the age and layout of our building).
1. FILM Ticket Prices:
OUR FILM TICKETS ARE CHEAPER IF BOOKED ONLINE!
| Area Of Auditorium | Ticket Type | Online Price | Box Office Price |
| Stalls (downstairs) | Adult Stalls | £7.50 | £8.50 |
| Stalls (downstairs) | Concession Stalls * | £6.50 | £7.50 |
| Stalls (downstairs) | Family Stalls Tickets ** | £24.00 | £25.00 |
| Circle (upstairs) | Adult Circle | £7.50 | £8.50 |
| Circle (upstairs) | Family Circle Tickets ** | £28.00 | £29.00 |
- * Concessions are not always available. Where possible, concessions are available for over 60s and under 15s only.
- Children under 16 sitting in the circle must be accompanied by an adult.
- ** Family tickets are for 2 adults and 2 children (or 1 adult and 3 children)
Some film tickets may be sold at different prices to those shown above:
- e.g. as part of our 110th Anniversary in 2024, tickets for certain films (e.g Elf on Sunday 15 Dec '24) are priced at £5 each.
- e.g. our Polar Express Pyjama Party on 30 November 2024 - tickets are priced at £7 each
2. EVENT CINEMA and LIVE EVENT Ticket Prices:
| Area Of Auditorium | Ticket Type | Online & Box Office Price |
| Stalls (downstairs) | Adult Stalls Ticket | £ price varies by event |
| Stalls (downstairs) | Concession Stalls Ticket* | £ price varies by event |
| Circle (upstairs) | Adult Circle Ticket | £ price varies by event |
- * Concessions are not always available. Where possible, concessions are available for over 60s and under 15s only.
- Children under 16 sitting in the circle must be accompanied by an adult.
- Event Cinema - e.g. National Theatre Live, Royal Opera/Ballet & cinema broadcast events.
- Live Events - e.g. Comedy Nights, School Events, Live Music, Pantomimes, Theatre etc.
CEA Card:
We accept the CEA Card, a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA), that enables a disabled cinema guest to receive a complimentary cinema ticket for someone to go with them when they visit a participating cinema.
A CEA Card can be used for Film tickets only (i.e. not Event Cinema or Live Events).
For more info, visit:
www.ceacard.co.uk
Meerkat Movies:
Get 2 FOR 1 CINEMA TICKETS every Tuesday or Wednesday with a qualifying product through Compare The Market
1 membership per year. Participating cinemas. Tuesday or Wednesday. 2 standard tickets only, cheapest free. T&Cs apply.
NB: Meerkat Movies only applies to 'normal' films - i.e. it does not include Event Cinema or Live Events.
For more info, please visit our Meerkat Movies page.
FOOD & DRINK Questions
Where Can I purchase Food & Drink?
We have two service points for Food and Drink:
1. Our Kiosk, located by our box office at the main entrance on the ground floor
2. Our Main Bar, located downstairs at the front left of our main auditorium.
- NB: for certain events/screenings we may also operate a pop-up bar in the Circle (Upstairs).
Can I bring my own food and drink to the Penistone Paramount?
No hot food may be brought into the venue.
Only alcohol purchased at the venue may be consumed within the venue.
Any ticket holders who attempt to bring their own alcohol into the venue will be refused entry and/or removed, and a refund of tickets will not be offered.
BOOKING ISSUES/QUERIES
I don’t have a booking email/QR Code
When booking, it’s wise to take a copy of the 6-digit reference number on the screen, or a screenshot/photo of the confirmation page with QR code.
If you have the reference number, it makes it easier for us to find your booking.
However, if you don’t have a reference number or QR code or email (either because it hasn’t arrived or it has been lost) that’s not a problem as we can find your booking through your name.
Please make sure you use your name, not address when booking tickets.
Please email us with the following information and if it’s possible, this can be sorted for you.
Info required: Name, date and time of show, booking reference number, existing seats, and seats you’d like to move to.
Once amended by us - your booking information will update automatically on our system so there’s nothing additional for you to do (other than bring your existing booking reference number or QR code).
Again, this can be done in-house but is again subject to the availability of seats for the new date.
Please email us with the following information and if it’s possible, we should be able to sort this our for you.
Info required:
- Name;
- Existing date and time of film/event;
- Booking reference number; and
- A new date (and time) for which you would like to move.
- If moving to different shows/events, there may be the possibility of differing prices. The box office will make you aware of this when dealing with the request.
- The seats you originally booked may not be available for the new date – the box office will endeavour to get you as close as possible to your choice where they can. Again, you will be made aware of this at the time of sorting this sout for you.
Accesibility
Internal building:
On our downstairs level, we have 12 seats that are demountable, resulting in 6 wheelchairspaces if required, though these can be used for other accessible means and can be removed as necessary
.
These seats are not available to book on our website – please contact the box office if you require accessible seats.
Wheelchairs, walkers, prams and scooters:
These can be stored safely within the building during the show by the staff. Please do not park or leave any of the above items in the aisles as this goes against our fire safety regulations.
External building:
Our accessible doors are situated at the back of the building, in our courtyard. This is not accessible from the main car park or from Shrewsbury Road.
To get to this courtyard, use postcode S36 6EJ for Vicarage Walk and follow it down to the bottom of the road.
The access is through the double white doors, which have a bell and a camera to alert staff of your arrival. Please be patient as they may be serving customers.
If you park within this courtyard, please do not block any of the doors as these are fire escapes and emergency routes.
GIFT CARDS
Yes - reloadable gift cards are available, which are perfect for birthday, anniversary, or Christmas presents.
Our gift cards are convenient and easy to use. Simply purchase online or in person, and choose the value that suits your budget.
They can be loaded with any amount you choose and can be redeemed on our website or at our tills.
They can be redeemed for tickets, snacks, drinks and merch —providing recipients with the ultimate entertainment experience.
TOILETS
Where are your toilets located?
Downstairs in our main auditorium (Stalls):
- Gents Toilet
- Ladies Toilet
- Disabled Toilet (right transfer) with baby change.
Upstairs (Circle):
- Gents Toilet
- Ladies Toilet